Last Updated: [Insert Date]

Welcome to OASE Sales Store! These Terms and Conditions govern your use of our website (aquarariumgear.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. About Us

OASE Sales Store is a specialist retailer providing premium aquatic products including pond liners, aquarium systems, and water feature accessories to enthusiasts worldwide. Our registered address is:

47 William St, Newry, GB CH5B 6HZ
Email: [email protected]

2. Target Audience

Our products are designed for aquatic enthusiasts including pond keepers, aquarium hobbyists, and water feature designers. By using our site, you confirm you are at least 18 years old or have parental consent to make purchases.

3. Website Use

User Responsibilities

  • Provide accurate and current information when creating an account or making purchases
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality

Intellectual Property

All content on our website including text, images, logos, and product designs are the property of OASE Sales Store or our suppliers and are protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

4. Products and Services

Product Descriptions

We take care to ensure our product descriptions are accurate, but colors may vary slightly due to monitor settings. Technical specifications are provided by manufacturers and we cannot guarantee compatibility with all setups.

Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened aquarium fish food containers
  • Used aquarium filters and media
  • Cut or installed EPDM pond liners
  • Special order or customised water features

5. Ordering and Payment

Order Process

  1. Select your items and add to cart
  2. Proceed to checkout and enter shipping details
  3. Choose payment method and complete purchase
  4. Receive order confirmation email

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. International customers may be subject to customs duties or import taxes which are the customer’s responsibility.

6. Shipping and Delivery

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

Shipping Options

Option Cost Carrier Delivery Time Features
Standard Shipping £12.95 DHL or FedEx 10-15 business days after dispatch Tracking and insurance included
Free Shipping Free (orders over £50) EMS 15-25 business days after dispatch Basic tracking included

Shipping Restrictions

We cannot ship to some Asian countries and remote regions. If your location is not supported at checkout, please contact us for alternatives.

7. Returns and Refunds

Return Policy

We offer a 15-day return window from the delivery date. Items must be unused and in original packaging with all accessories.

Return Process

  1. Contact us at [email protected] within 15 days with “Return Request – [Order Number]” in the subject
  2. Wait for our RMA approval (within 2 business days)
  3. Securely package the item with original packaging
  4. Ship to our returns address using a trackable service
  5. Wait for inspection and refund confirmation

Refund Information

  • Refunds are processed to original payment method within 5-7 business days
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the return is due to our error

8. Warranties and Liability

Product Warranties

Manufacturer warranties apply where specified. Please check individual product pages for warranty information.

Our Liability

OASE Sales Store is not liable for:

  • Incorrect product use or installation
  • Damage caused by improper maintenance
  • Delays caused by shipping carriers or customs
  • Consequential damages from product use

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

10. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date noted at the top.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these Terms or any other inquiries, please contact our customer service team:

Email: [email protected]
Postal: 47 William St, Newry, GB CH5B 6HZ

Thank you for choosing OASE Sales Store for your aquatic needs. We’re committed to providing quality products and excellent service to support your aquatic hobby.